Displinary Skills for Managers

“Freedom without discipline is chaos.”
Mahatma Gandhi

Discipline in South Africa today is more complex than it needs to be. Why not let the Centre for Leadership & Coaching empower your managers with the necessary knowledge and skills to manage disciplinary matters effectively.

Managers and senior executives often find themselves too busy to take the time off work to acquire the knowledge and skills they need. This may result in off-the-job classroom training being condensed. Training then either contains too much information for the manager to absorb in the time available, or vital material is omitted or skimmed over and lost.

THE SOLUTION

The Centre for Leadership & Coaching has developed a series of workshops blended with practical coaching to cover the relevant key areas:

This learning programme consists of four modules:

Facilitating Skills for Managers
Corrective Coaching Skills
Investigating & Case Preparation
Case Presentation & Chairing

Participants are issued a Reading Workbook and an Exercise Workbook per module. They are responsible to complete the reading and exercises.

Unlike other training courses, the learning can be easily adapted to focus only on what is relevant and important for management and participants in training. Modules can be omitted if managers have had prior training.

At the outset of each module facilitators encourage participants to raise uncertainties, difficulties and issues that they would like to explore. The emphasis of the facilitator’s coaching will be on the how to of the subjects chosen. For example, how to:

Assess performance fairly and objectively.
Provide constructive feedback on performance.
Listen actively – to be ‘in the moment’.
Comply with organisational procedures and labour law requirements in dealing with poor performance, minor misconduct, absenteeism and major misconduct.
Apply problem-solving techniques and adhere to coaching principles in dealing with non-conformance to organisational rules and standards.
Prepare an appropriate strategy to deal with disciplinary problems.

Keep a paper trail in respect of corrective disciplinary action taken.

Investigate an apparent case of misconduct including:

Conducting an on-site inspection and gathering all available evidence;
Allowing the employee an opportunity to explain and make a statement;
Correctly categorising the misconduct and drafting appropriate charges;
Issuing the notice of the enquiry and where applicable suspending the employee pending the enquiry.

Interviewing and preparing own witnesses.
Preparing appropriate questions for leading witnesses’ evidence-in-chief and the cross-examination of opposing witnesses.
Preparing and delivering a case outline and convincing closing argument.
Leading the evidence-in-chief of own witnesses and cross-examining opposing witnesses.
Chair a procedurally fair disciplinary enquiry using a one-stage procedure.
Maintaining an impartial, bias free control of the enquiry.
Differentiating between admissible and inadmissible evidence.
Calling for and examining evidence in mitigation and aggravation.
Keeping notes in order to prepare a written finding that will stand the test of the CCMA.

Participants will, where possible, prepare for and role play their own disciplinary cases. In this way, they are better able to relate to the training because it is built around their actual experiences.

METHODOLOGY

The methodology used in the training is highly interactive with the Facilitator using coaching techniques throughout the process. The material may be presented either:

Face-to-face on site using a series of morning workshops spaced to allow participants to prepare and implement the learning; or

Online as a series of one-hour coaching sessions, also spaced to enable participants to prepare and implement learning.

Follow-up coaching is built into the programme so each participant gets personal attention from a subject matter expert. Participants will also be entitled to receive free telephonic advice for four months after the completion of the programme, provided calls are kept to less than 20 minutes.

We have a number of experienced facilitator-coaches in all the major centres in South Africa and can assure you of excellence and consistency in the facilitation and coaching.

BENEFITS

The focus of learning is on a need-to-know basis directed at specific needs identified by management and the participants themselves. There is therefore greater buy-in and transfer of learning.

Management concerns are addressed and integrated into the learning process.
Compared to traditional training courses, participants’ time off-the job is significantly reduced.
Improved performance of employees being coached by their managers.
Greater understanding and acceptance of the disciplinary procedure.
Enhanced communication and understanding contribute to improved employee relations.
Participants receive comprehensive notes containing model strategies and reference questions facilitating on-going learning and reflection.

DURATION

35 hours of facilitation/coaching is required but this can be shortened, depending upon what is omitted from the learning programme.

FEES

Due to learning being specifically tailored to each client’s needs, we believe in providing quotes tailored to your requirements. However, you can expect exceptional value with each module priced affordably at approximately R1500 per participant.

Unlock the power of personalised training and coaching!

FOR MORE INFORMATION CONTACT US

Bruno Bruniquel Cell No.: +2783 226 3379 Email: bruno@centre-for-leadership.com
Claudio Chiste Cell No.: +2766 115 1644 Email: claudio@centre-for-leadership.com.

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